Terms, Privacy & Your Information

Nero Divergent Travel is operated by Jemma Wild as a sole trader. Nero Divergent Travel provides specialist neurodivergent-aware travel planning and support services.

Jemma is an Independent Travel Advisor affiliated with InteleTravel UK. There is an important distinction between Nero Divergent Travel’s own professional planning and support services, and actual travel arrangements such as flights, accommodation, packages and other travel products, which are provided by third-party travel suppliers.

Where travel is arranged through a third-party supplier, that supplier’s booking conditions also apply and will be made available before payment is required.

Contact: contact@nerodivergenttravel.com

Travel & Options Service: £55. A personalised neurodivergent-aware planning service. The £55 pays for Jemma’s specialist planning time, research and expertise. It is not a charge for a holiday quotation and is not a fee for booking travel. The service can consider sensory needs, safe foods, routines, accommodation, transport, pacing, activities, things the traveller wants to avoid and potential destinations or travel options. After the service, the customer decides what they want to do next. There is no obligation to purchase another Nero Divergent Travel service or book travel through Nero Divergent Travel.

Personalised Travel Plan: £170. Personalised research and planning based around the traveller’s individual needs and preferences, producing a detailed travel plan or itinerary.

Full Travel Concierge: £295 per trip. Personalised planning and support from deciding what the traveller wants through to returning home. This may include suitable travel arrangements where available, personalised guides, itineraries, preparation support and WhatsApp messaging support.

Nero Divergent Travel may also offer guides, checklists, toolkits, digital resources and recorded live discussions.

Prices may change in the future, but the price agreed when a service is purchased applies to that purchase.

When Jemma arranges actual travel, the travel products are provided by third-party suppliers such as airlines, hotels, tour operators and other travel providers.

Their booking conditions, cancellation conditions and other applicable terms form part of the travel arrangement. Relevant supplier terms will be provided or made available before the customer commits to the booking.

Supplier prices and availability may change until a booking is confirmed.

Payments for travel arrangements are made through the relevant supplier or an approved payment system. Customer travel money is not paid into Jemma’s personal bank account.

When Jemma arranges travel, the financial protection available depends on the travel arrangements and suppliers used.

Where travel arrangements are ATOL protected, the customer will receive an ATOL Certificate explaining what is protected and identifying the ATOL holder.

Where ABTA or other supplier-specific financial protection applies, the relevant information will be provided with or before the booking as appropriate.

Nero Divergent Travel’s own planning and support services, including the Travel & Options Service, Personalised Travel Plan and Full Travel Concierge service fee, are professional services and are not themselves financially protected travel products.

Jemma will make clear what protection applies before the customer books the relevant travel arrangements.

Service fees pay for specialist planning, research, time, expertise and the agreed support.

Travel costs are separate and subject to the price and payment requirements of the relevant supplier. Any deposit, balance deadline or payment schedule relating to travel must follow the terms of the relevant supplier.

No charges will be introduced. Where a cost applies, it will be explained clearly before a commitment is made.

Where a customer purchases a Nero Divergent Travel service online or at a distance, the statutory 14-day cancellation period under the Consumer Contracts Regulations 2013 may apply.

If the customer asks Nero Divergent Travel to begin providing a paid service during that cancellation period, an express request to begin early must be obtained before work starts. If work has begun at the customer’s express request and the customer subsequently exercises a statutory cancellation right, they may be required to pay an appropriate amount for services already supplied, to the extent permitted by law.

Where a service has been fully performed during the cancellation period following the customer’s express request and acknowledgement, the applicable rules concerning loss of the statutory cancellation right apply.

Digital content (such as downloadable guides, checklists, toolkits and recordings): where immediate digital delivery may affect the statutory cancellation right, the required express consent and acknowledgement will be obtained from the customer before the content is supplied.

Nothing in these terms removes or limits a customer’s statutory consumer rights.

For appointments, please provide as much notice as reasonably possible if you need to cancel or reschedule.

Travel cancellations, changes and refunds are governed by the terms of the relevant travel supplier, not by Nero Divergent Travel. Some travel arrangements may be non-refundable or subject to cancellation charges. These conditions will be made clear before booking.

If a supplier changes or cancels a travel arrangement, the customer’s rights and available options depend on the supplier’s terms and applicable consumer and travel law.

Jemma will provide reasonable support where possible in such circumstances, but is not personally responsible for providing a refund that is the responsibility of a third-party supplier.

Accessibility and individual needs are central to Nero Divergent Travel. Customers can share relevant sensory, accessibility, communication, routine, food, pacing and other travel requirements so planning can be personalised.

Jemma will make reasonable efforts to identify suitable options and communicate relevant requirements to suppliers where this forms part of the agreed service.

However, Nero Divergent Travel cannot guarantee that a destination, airport, airline, accommodation provider, activity or other third-party environment will meet every individual requirement or remain completely free from unexpected sensory or accessibility difficulties.

Customers should share important requirements as early as reasonably possible so they can be considered in the planning.

Appropriate travel insurance is strongly recommended. Customers should ensure their insurance is suitable for their individual circumstances and covers the travel arrangements and risks relevant to them, not only medical expenses.

Customers remain responsible for ensuring they hold valid passports, visas and other required travel documents and that they meet applicable entry and health requirements for their destination.

Nero Divergent Travel may provide general guidance, but customers should always check authoritative and current information relevant to their destination and personal circumstances.

Nero Divergent Travel collects only personal information reasonably required to respond to enquiries, provide services, personalise travel planning, administer bookings, communicate with customers and meet applicable legal obligations.

Information may include contact details, travel preferences, booking information, communications, transaction information and accessibility or sensory requirements.

Where possible, Nero Divergent Travel records the practical travel requirement rather than unnecessary medical information.

Because customers may voluntarily provide disability, health, accessibility or similar information, some information may constitute special category personal data under UK data protection law. Such information will only be collected and used where necessary and where an appropriate lawful basis and additional special category condition apply.

Personal information will not be sold.

Nero Divergent Travel processes personal information under the appropriate lawful basis depending on the purpose. These may include: taking steps at your request before entering a contract, performing a contract, complying with legal obligations, legitimate interests where appropriate, and consent where required.

Relevant information may need to be shared with travel suppliers or service providers when necessary to provide the service requested. Information may also be processed by necessary business service providers such as website, email, payment or technology providers. Appropriate safeguards apply where personal information is transferred internationally.

Personal information is only retained for as long as reasonably necessary for the purpose for which it was collected and any applicable legal or business requirement.

Appropriate security measures are in place. In the event of a personal data breach, Nero Divergent Travel will follow applicable legal obligations.

Your data protection rights include the right to access, correct, delete (where applicable), restrict processing, object to processing, data portability (where applicable) and withdraw consent. To exercise any of these rights, please contact contact@nerodivergenttravel.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

This website (nerodivergenttravel.co.uk) is hosted by WordPress.com, a service provided by Automattic. WordPress.com collects basic statistics about visits, such as which pages are viewed, the country a visit comes from and the type of device, and may set cookies needed to run the site securely. You can read how Automattic handles this information at automattic.com/privacy.

There are no contact forms on this website, so it does not collect your name or email address. If you email me, your details will only be used to reply to you and, if you go on to use my services, as described in sections 10 and 11.

If you use the Accessibility options on this website (audio assistance, text size or calm colours), your choices are saved in your own browser so they stay switched on as you move between pages. They are not sent to me or to any server.

This website links to other websites, including my main website, Trustpilot, Spotify and social media. Those websites have their own privacy and cookie policies.

Marketing: if you choose to opt in to marketing communications, your consent will be separate from acceptance of these terms. Marketing consent boxes will never be pre-ticked. You can unsubscribe or opt out at any time by contacting contact@nerodivergenttravel.com or using the unsubscribe option in any marketing message.

Complaints about Nero Divergent Travel’s own services: please contact Jemma as soon as possible at contact@nerodivergenttravel.com so the issue can be looked into promptly.

During travel, problems involving an airline, hotel, tour operator or other supplier should also be reported to that supplier promptly so they have a chance to resolve the matter. Jemma can provide reasonable support where possible.

Nero Divergent Travel accepts responsibility for its own professional services. However, Nero Divergent Travel is not responsible for every act, omission or failure of an independent third-party supplier. Nothing in these terms excludes liability where doing so would be unlawful, and nothing affects your statutory consumer rights.

Original Nero Divergent Travel website content, articles, guides, resources and branding are protected by applicable intellectual property rights. Third-party material remains the property of its respective owner.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Questions about these terms, your privacy or your Nero Divergent Travel service can be sent to: contact@nerodivergenttravel.com